Kyndryl to enable mission-critical technology modernization for U.S. government agencies
10-year NASPO ValuePoint® contract helps public agencies nationwide upgrade essential technology and deliver better digital services to residents
State and local government agencies are under increasing pressure to modernize legacy technology, improve digital services, strengthen resiliency, and meet evolving constituent expectations while navigating complex procurement requirements. Participating states can leverage the NASPO ValuePoint contract for easier access to
"State and local agencies need technology partners that understand both mission-critical systems and the realities of public-sector procurement," said
The contract expands the scope of
- Modernizing mission-critical legacy systems: Support mainframe environments or mainframe-as-a-service models for core systems that process benefits, taxes, licensing or public safety workloads, helping improve resiliency while reducing the burden of managing end-of-service infrastructure.
- Improving high-volume constituent services: Agency-based solutions including modernization of systems behind driver's licenses, vehicle registration or appointment scheduling to improve reliability, reduce delays and make digital services easier for residents to use.
- Supporting re-entry and social services programs: Improve the databases and case management systems used to connect individuals with services, helping case workers access more accurate information and efficiently coordinate support.
- Optimizing contact centers and self-service: Contact center-as-a-service capabilities to analyze why residents are calling, identify repeat questions and automate common requests so issues are resolved faster and fewer calls need to reach a live agent.
Kyndryl Consult can help agencies assess modernization priorities, develop transformation roadmaps, determine migration readiness and implementation planning using a combination of AI workflows and deep domain expertise underpinned by the Kyndryl Agentic AI Framework. In addition,
Agencies interested in learning more can visit the NASPO ValuePoint supplier page or book a consultation with
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About NASPO
NASPO® is a non–profit association dedicated to advancing public procurement through leadership, excellence, and integrity. It is made up of the directors of the central purchasing offices in each of the 50 states, the
About NASPO ValuePoint
NASPO ValuePoint® is the cooperative purchasing division of the National Association of State Procurement Officials (NASPO), facilitating cooperative public procurement solicitations using a Lead State Model®. NASPO aggregates the demand of all 50 states, the District of Columbia, the US territories, their political subdivisions, and other eligible entities, spurring best value, innovation, and competition in the marketplace. NASPO ValuePoint delivers high-value, reliable, and competitively sourced cooperative contracts - offering public entities outstanding prices, favorable terms and conditions, and value-added services. Learn more at www.naspovaluepoint.org.
NASPO®, NASPO ValuePoint®, their logos, and Lead State Model® are trademarks of the National Association of State Procurement Officials.
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